Privacy Policy

www.ancient-trails.com/ Ancient Trails LLP (hereafter referred as “Ancient Trails”, “we”, “us”, or “our”) recognises the importance of maintaining traveller’s (hereafter referred as “you” or “your”) privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.ancient-trails.com and other offline sources. This Privacy Policy applies to any and all persons who –

• Buys and intend to buy and/or enquire about any service(s) of the company and/or any services of the company
• Buys any service(s) made available by us through any of our customer interface channels including without limiting to the website, mobile app and through our offline channels such as but not limited to call centre, offices, franchisees etc.

By visiting and/or using our website, you agree to this Privacy Policy.

Ancient-trails.com is a property of Ancient Trails LLP, an Indian Company registered under section 12(1) of the Limited Liability Partnership Act, 2008 having its registered office at 387/1, Vinayak Apartments, Narayan peth, Near Modi Ganpati Temple, Pune – 411030, Maharashtra.

Information we collect

• Personal information. We might collect your personal data such as name, email, mobile number, phone number, address, Date of Birth, Anniversary Date, Aadhar details, PAN details, Passport details, IP address, choice of your food choice, your health details relevant to your fitness to receive our services, your tour itinerary or any special service(s).
• Payment and billing information. We might collect your billing name, billing address and payment method when you buy a ticket or book a tour. We NEVER collect your online payment details such as Credit/Debit card information, Net banking details, etc. on our website. Credit card information will be obtained and processed by our online payment partner instamojo or direct transaction on POS at offices.
• Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Ancient-trails.com.
• Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tours you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
• Other information If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

The ways, we collect information

• We collect information directly from you. We collect information directly from you when you register for a tour. We also collect information if you post a comment on our websites or ask us a question through phone, email or chats.
• We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
• We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us information about you. This could include your name and email address.

Use of your personal information

• We use information to contact you We might use the information you provide to contact you for confirmation of a tour or for other promotional activities.
• We use photographs. We might use your photographs taken in the tours on our website and/or branding material for our promotional activities.
• We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.
• We use information to improve our service(s). We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We use information to look at site trends and customer interests. We may use your information to make our website and service(s) better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We may use information to protect our company, our customers, or our websites.
• We use information for marketing activities. We might send you information about special promotions or offers. We might also tell you about new features or service(s). These might be our own offers or service(s), or third-party offers or service(s) we think you might find interesting. For example, if you book a tour with us, we'll enroll you in our newsletter.
• We use information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase or any communication related to your tour.
• We use information as otherwise permitted by law of land.

Sharing of information with third-parties

• We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors or any vendor with whom we buy services. Some vendors may be located outside of India.
• We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
• We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email unsubscribe@ancient-trails.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Log Files

ancient-trails follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, ancient-trails uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mrs. Kavita Gokhale

387/1, Narayan peth, Vinayak Apartments

Pune - 411030

Phone: +91-7272 90 0606

Email: admin@ancient-trails.com

If you have any questions about this Policy or other privacy concerns, you can email us at above mentioned address.

Updates to this policy

This Privacy Policy was last updated on 31.05.2020. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.